Privacy Policy

This Privacy Policy describes how Stumphouse Farms ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@stumphousefarms.com or by mail using the details provided below:

501 Mimosa Trl, Anderson SC 29624, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

• Disclosure for a business purpose: shared with our processor Shopify

• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

• Order information

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Shopify 

• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Customer support information

• Purpose of collection:

• Source of collection:

• Disclosure for a business purpose:

• Personal Information collected:

• Purpose of collection: to provide customer support.

• Source of collection: collected from you

• Disclosure for a business purpose: 

• Personal Information collected: 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

Examples include:

• Shopify, which powers our online store

• Payment processors that securely process transactions

• Shipping and fulfillment providers that deliver orders

• Marketing and analytics providers that help us improve our services

• Customer support and communications providers

• SMS messaging service providers that deliver communications you have requested

We may also share your Personal Information:

• To comply with applicable laws and regulations

• To respond to a subpoena, search warrant, or other lawful request for information

• To protect our rights, property, customers, or services

• In connection with a business transaction such as a merger, acquisition, or sale of assets

We do not sell, rent, or trade personal information to third parties.

No mobile information, SMS consent records, or text messaging opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. Such information is used solely to provide messaging services requested by the customer and may only be shared with vendors necessary to facilitate those services

SMS Communications and Mobile Messaging

In addition to the information described above, if you choose to provide your mobile phone number and opt in to receive text messages from Stumphouse Farms, we may use your information to send transactional and marketing communications via SMS.

These communications may include:

• Order confirmations and shipping updates

• Customer service communications

• Account notifications

• Promotional offers and marketing messages

• Product announcements and updates

Consent to Receive Text Messages

By providing your mobile number and opting in, you expressly consent to receive recurring automated marketing and informational text messages from Stumphouse Farms at the number provided. Consent is not a condition of purchase.

We maintain records of consent and opt-in activity as required by applicable law.

Message Frequency

Message frequency may vary based on your interactions with us, purchases, account activity, and communication preferences.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier plan.

Opting Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us.

After opting out, you may receive one final message confirming your request has been processed. No further marketing text messages will be sent unless you opt in again.

Help

For assistance with our text messaging program, reply HELP to any message or contact us using the information provided in the Contact section of this Privacy Policy.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent records. Such information will not be shared with any third parties except service providers necessary to support and deliver the messaging services requested by the customer.

Compliance with Applicable Laws

Our SMS communications program is operated in compliance with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA) and other relevant consumer protection regulations.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

•  We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]